RETURN, EXCHANGE & REFUND GUIDELINES

• There will be no returns or exchanges for products made as per custom requirements.
• There will be no refunds, returns or exchanges for products on discount/sale.
• A return/exchange request should be raised via email quoting the order number to info.avyannaa@gmail.com
• Sensitive cases will receive a call back from the team at AVYANNAA..
• Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
• The email must be sent within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at the sole discretion of the seller of the product.
• If the seller agrees to a refund, then you must send the product back to the vendor within 7 days of the vendor agreeing to the refund.
• Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will have to be borne by you.
• Please note, that should the fault be ours (in case of manufacturing defect), we will contact you to arrange a pickup. In all other cases, please note that we may only process exchanges and returns once you have shipped us the product.
• If the goods are delivered to you in a damaged condition, please email us at info.avyannaa@gmail.com  with a photograph of the damaged product, the invoice details and barcode on the package.
• Exchanges are subject to the discretion of a friendly and diligent team at AVYANNAA.
• Size change requests are considered for exchange first and only refunded (store credit if COD/direct refund if debit/credit card) should no alternative size be available.
• As AVYANNAA stands for exclusivity, many of our products are offered in limited sizes. Please note this may vary by designer/brand. Please check the product details for any anomaly.
• Refunds are processed one week after receiving the returned goods.
• Returned goods should retain original tags. Goods that are damaged/without tags will be returned to the customer. We hope it doesn’t come to this, but should the goods returned to us by you fail to meet our returns standards, the cost of returning it to you will have to be borne by you.